At DataScope, it is possible to reassign a task (forms) to your work team when they have not been able to complete it in the time that it was initially determined.
Important: Note that tasks not completed within the set time will not appear in the Assigned Tasks option in the mobile app.
They will only appear if the option 'Allow responding to the task after the set date' was previously configured.
To reassign a task, simply follow these steps:
1. Access the Tasks Assign tab on the web portal.
2. You will see all assigned tasks, according to the applied filter parameters. Tasks highlighted in yellow (incomplete) indicate that the deadline has passed and the task has not been completed.
3. To reassign the task, you must click the Edit button and then modify the Date or Time when the task should be completed.
4. This will automatically mark the task as Sent in the app, allowing the user to complete it through theTask Assign tab on the mobile app.
These steps can be executed to make any modification to the task, such as updating the Date or Time, the User, Form, Place, among others.
Tip: You can click on the notification icon to notify the user again about the assigned task.
Tasks in 'In Progress' status cannot be edited. Therefore, if an operations manager creates a voluntary task and the operator accepts it, the operations manager cannot make changes afterward.
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