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How can I replace a user?

Steps on how to replace a user on your DataScope account

Aristotle avatar
Written by Aristotle
Updated over a week ago

1. Basic plan (free)

You can add as many users as you want to your account. If you want to replace a user, follow the instructions below.

2. Standard, Premium or Enterprise plans (paid)

If you need to replace a user in your account, you need to disable a user and then activate a new one. Thus, it will maintain the same number of licenses that were contracted.

To do so, follow these steps:

1) You must first access the Web Platform> Users and, click on 'Configure', and then 'Deactivate' on the user you wish to deactivate.

If you want to activate them again in the future, simply go to the 'Deactivated' section and click on 'Configure', then 'Activate'.

2) Now that a user has already been deactivated, you can activate a new user according to the instructions described in this article:

If the user you want to add to your account already has an account created in DataScope (an independent account), follow the instructions in this article:


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