📌 1. Most common issues:

If you cannot receive the emails from DataScope, check the following points:

1) Have you verified your SPAM box? When you export from the Web Platform (Resume tab) your forms go directly to the email indicated on the platform. We recommend checking if these emails are not reaching you directly to SPAM.

*Remember that your exported files will also be available in the Alerts tab.

2) If you are automatically notifying more than one email, they must be separated by a comma and a space, as explained in this example: email1@example.com, email2@example.com.

3) It may be a problem on your mailbox provider (a possible block). Check with your email provider and add the DataScope email to your whitelist (see more details below).

📌 2. Whitelist

The whitelist specifically allows emails from a particular source, such as DataScope, to enter your email inbox.

Adding reliable email addresses to your whitelist, so that they can easily pass through your spam filter or spam folder, varies between email providers and Internet security platforms. The following is a list of steps for the most common email programs, in alphabetical order.

The email you should add to your whitelist is: no-reply@datascope.solutions.

  • AOL 7.0 / 8.0 / 9.9 & AOL Mail
  • AT&T Webmail and BellSouth
  • Comcast SmartZone
  • Cox Email
  • EarthLink / Earthlink Total Access
  • Gmail
  • Hotmail
  • Mac Mail
  • McAfee SpamKiller
  • MSN
  • Thunderbird / Netscape 6 or 7
  • NetZero
  • Norton AntiSpam
  • Outlook 2003 - 2007 / Outlook 2000 / Outlook 11
  • Outlook Express 6
  • Road runner
  • Spam Assassin
  • Verizon
  • Windows Live
  • Yahoo!

AOL 7.0 & 8.0

  • Open a message from the sender you want
  • Click on the Add Address icon on the right side of the window
  • Click on the Save button

AOL 9.0 and More

  • Open a message from the sender of your choice 
  • Click on the Add Address icon on the right side of the window 
  • Click on the OK button

AOL Mail

  • Open a message from the sender you want
  • Click on Show Images: Always from this sender

AT&T Webmail and BellSouth

  • In your mailbox, click Options
  • Go to Mail Options, select Filters. Click Add Filter
  • Go to the From heading and select Contents
  • Enter the trusted address or domain (email or web page) in the corresponding box
  • Go to the drop-down menu at the bottom with the option Move message
  • Select Inbox
  • Click on Add Filter

Comcast SmartZone

  • Click on Address Book
  • Click on New
  • Select New contact
  • Add the email address
  • Click on Save

Cox Email

  • Click on Preferences
  • Go to General Email Preferences and click on Blocked Senders
  • Enter the address or domain to add to the Exceptions list
  • Click on Add
  • Click on Save

Earthlink

  • Open the Address Book and (located on the left, below your Folders)
  • When your Address Book opens, click Add new contact
  • On the Add Contacts screen, find the Internet Information box
  • Type the desired address in the Email box
  • Click on Save

Earthlink Total Access

  • Open a message from the sender you want
  • In the From field, right click on the email address
  • Click on the Add to Address Book link in the menu
  • Click on the OK button

Gmail

  • Open a message from the sender you want
  • Click on Always show images of (sender addresses)

OR

  • Open a message from the sender you want
  • Click on the arrow next to respond to the upper right side
  • Click Add sender to contact list

Hotmail

  • Open a message from the sender you want
  • Click “Mark as safe” next to the name and address From
  • Click on Add Contacts

Mac Mail

  • Open a message from the sender you want
  • Go to Messages in the top toolbar
  • Click Add Sender to Address Book in the drop-down menu

McAfee SpamKiller

  • Go to Friends and click Add
  • Write the trusted address or domain in the corresponding space
  • Click OK

MSN

  • Click Help and Settings
  • Click on Email Settings
  • Click Safe List
  • In Add an item to this list, type the specific email address or use @ xxxx.com to put this domain on the white list (note: xxxx has to be replaced with the domain)
  • Click on Add

Mozilla Thunderbird

  • Open a message from the sender you want
  • Click Email Settings
  • Click on the Add to Address Book link in the menu
  • Click OK

NetZero

  • Go to Options and click on Safe List
  • Enter the trusted domain or addresses in Add Addresses to your Safe List
  • Click on Add, then on Save

Norton AntiSpam

  • Go to the Status and Settings tab and click on AntiSpam
  • Click Configure and go to the Allowed Lists tab
  • Click Add and type the trusted address or domain in the Email Address box
  • Click OK

Outlook 2003 - 2007

  • Open a message from the sender you want
  • Go to the Actions option on the toolbar
  • Select Junk E-mail from the drop-down menu
  • Select Add sender in the Safe Senders List option

Outlook 2000 / Outlook 11

  • Open a message from the sender you want
  • In the From field, click on the email address
  • Click on the Add Contacts link in the menu
  • Click on the OK button

Outlook Express 6

  • Open a message from the sender you want
  • In the From field, click on the email address
  • Click on the Add to Address Book link in the menu
  • Click on the OK button

Road runner

  • Open the Junk Mail folder
  • Select the emails you want to add to your white list
  • Click Mark as No Spam

Spam Assassin

  • On your hard drive, look for the Spam Assassin folder. Click on the folder
  • Open the file called user_prefs with a text editor or Notepad. (If the file does not exist, you can create it by following the instructions on the Spam Assassin website.)
  • Make a new line with the whitelist_from text and the trusted addresses or domain you want to add
  • Save the file and close it

Verizon

  • Go to Options and select Blocked Senders
  • In the Safe List, enter your trusted address or domain
  • Click OK

Windows Live

  • Open a message from the sender you want
  • Click Mark as safe next to the name and address From
  • Now click on Add Contacts

Yahoo!

  • Open a message from the sender you want
  • Now click on Add Contact next to the name and address From.

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