In DataScope, the collected data can be exported as PDF, Excel, or integrated with Google Sheets and other systems. Learn more in this article:
If you're having trouble exporting your responses, check the following:
1. Plan type
Make sure your account is not on the free plan.
👉 Exporting to PDF, Excel, or using integrations is not available on the free plan.
To access these features, you'll need a paid plan. See the available plans here:
Forms and Responses Limits: Users on the free plan are limited to creating up to 3 forms and submitting no more than 100 form responses.
2. User permissions
Ensure you have permission to access the specific form.
Don’t have access? Reach out to the account administrator.
3. Email address
If you requested an export via email but didn’t receive it:
Check that the address is correct.
Look in your SPAM or Promotions folder.
Add DataScope's email addresses to your safe list.
4. Alerts tab
You can also find your exports in the Alerts tab on the web platform.
📍 Go to the top menu in your account > Alerts.
5. The export is taking longer than usual
In some cases, exports may take longer than expected due to:
The number of records included
The selected date range
The chosen file type
Temporary system load
If the data volume is high, the process may take a few additional minutes.
We recommend:
Waiting while the system processes the file
Reducing the date range if you are exporting a large volume of data
Checking the Alerts tab
If after reviewing these points you are still experiencing issues, please contact us via chat and include:
The form name
The selected date range
The requested export type
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