📌 1. Most common issues:
If you cannot receive the emails from DataScope, check the following points:
1) Have you verified your SPAM box? When you export from the Web Platform (Resume tab) your forms go directly to the email indicated on the platform. We recommend checking if these emails are not reaching you directly to SPAM.
Remember that your exported files will also be available in the Alerts tab.
2) If you are automatically notifying more than one email, they must be separated by a comma and a space, as explained in this example: email1@example.com, email2@example.com.
3) It may be a problem on your mailbox provider (a possible block). Check with your email provider and add the DataScope email to your whitelist (see more details below).
📌 2. Whitelist
The whitelist specifically allows emails from a particular source, such as DataScope, to enter your email inbox.
Adding reliable email addresses to your whitelist, so that they can easily pass through your spam filter or spam folder, varies between email providers and Internet security platforms. The following is a list of steps for the most common email programs, in alphabetical order.
The email you should add to your whitelist is: no-reply@datascope.solutions.
AOL 7.0 / 8.0 / 9.9 & AOL Mail
AT&T Webmail and BellSouth
Comcast SmartZone
Cox Email
EarthLink / Earthlink Total Access
Gmail
Hotmail
Mac Mail
McAfee SpamKiller
MSN
Thunderbird / Netscape 6 or 7
NetZero
Norton AntiSpam
Outlook 2003 - 2007 / Outlook 2000 / Outlook 11
Outlook Express 6
Road runner
Spam Assassin
Verizon
Windows Live
Yahoo!
AOL 7.0 & 8.0
Open a message from the sender you want
Click on the Add Address icon on the right side of the window
Click on the Save button
AOL 9.0 and More
Open a message from the sender of your choice
Click on the Add Address icon on the right side of the window
Click on the OK button
AOL Mail
Open a message from the sender you want
Click on Show Images: Always from this sender
AT&T Webmail and BellSouth
In your mailbox, click Options
Go to Mail Options, select Filters. Click Add Filter
Go to the From heading and select Contents
Enter the trusted address or domain (email or web page) in the corresponding box
Go to the drop-down menu at the bottom with the option Move message
Select Inbox
Click on Add Filter
Comcast SmartZone
Click on Address Book
Click on New
Select New contact
Add the email address
Click on Save
Cox Email
Click on Preferences
Go to General Email Preferences and click on Blocked Senders
Enter the address or domain to add to the Exceptions list
Click on Add
Click on Save
Earthlink
Open the Address Book and (located on the left, below your Folders)
When your Address Book opens, click Add new contact
On the Add Contacts screen, find the Internet Information box
Type the desired address in the Email box
Click on Save
Earthlink Total Access
Open a message from the sender you want
In the From field, right click on the email address
Click on the Add to Address Book link in the menu
Click on the OK button
Gmail
Open a message from the sender you want
Click on Always show images of (sender addresses)
OR
Open a message from the sender you want
Click on the arrow next to respond to the upper right side
Click Add sender to contact list
Hotmail
Open a message from the sender you want
Click “Mark as safe” next to the name and address From
Click on Add Contacts
Mac Mail
Open a message from the sender you want
Go to Messages in the top toolbar
Click Add Sender to Address Book in the drop-down menu
McAfee SpamKiller
Go to Friends and click Add
Write the trusted address or domain in the corresponding space
Click OK
MSN
Click Help and Settings
Click on Email Settings
Click Safe List
In Add an item to this list, type the specific email address or use @ xxxx.com to put this domain on the white list (note: xxxx has to be replaced with the domain)
Click on Add
Mozilla Thunderbird
Open a message from the sender you want
Click Email Settings
Click on the Add to Address Book link in the menu
Click OK
NetZero
Go to Options and click on Safe List
Enter the trusted domain or addresses in Add Addresses to your Safe List
Click on Add, then on Save
Norton AntiSpam
Go to the Status and Settings tab and click on AntiSpam
Click Configure and go to the Allowed Lists tab
Click Add and type the trusted address or domain in the Email Address box
Click OK
Outlook 2003 - 2007
Open a message from the sender you want
Go to the Actions option on the toolbar
Select Junk E-mail from the drop-down menu
Select Add sender in the Safe Senders List option
Outlook 2000 / Outlook 11
Open a message from the sender you want
In the From field, click on the email address
Click on the Add Contacts link in the menu
Click on the OK button
Outlook Express 6
Open a message from the sender you want
In the From field, click on the email address
Click on the Add to Address Book link in the menu
Click on the OK button
Road runner
Open the Junk Mail folder
Select the emails you want to add to your white list
Click Mark as No Spam
Spam Assassin
On your hard drive, look for the Spam Assassin folder. Click on the folder
Open the file called user_prefs with a text editor or Notepad. (If the file does not exist, you can create it by following the instructions on the Spam Assassin website.)
Make a new line with the whitelist_from text and the trusted addresses or domain you want to add
Save the file and close it
Verizon
Go to Options and select Blocked Senders
In the Safe List, enter your trusted address or domain
Click OK
Windows Live
Open a message from the sender you want
Click Mark as safe next to the name and address From
Now click on Add Contacts
Yahoo!
Open a message from the sender you want
Now click on Add Contact next to the name and address From.
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