When forms you create in DataScope are not visible, it is often due to configurations or account settings. The most common reasons include user group permissions, session issues, or duplicate form names. Below are detailed steps to address and resolve such issues:
Possible causes and solutions
1. User permissions
DataScope uses a group-based permission system to control form access.
If you cannot see a newly created form, it may be because:
The form was not assigned to your user group.
You don’t have the required permissions.
✅ Solution: Ask an administrator to:
Open the form permissions management page from Settings > Users
Assign the form to your user group.
2. Session issues
Sometimes, a technical glitch in your session may prevent forms from appearing.
✅ Solution:
Log out of your account.
Sign back in to refresh the session.
3. Duplicate form names
If a form has the same name as an existing one, conflicts may prevent it from being displayed.
✅ Solution:
Make sure the new form has a unique name.
If duplication occurs, rename the form.
📌 Note:
If the issue persists after trying these steps, please contact our support team.
---------------------------------------------------------------------------------------
Related Articles
---------------------------------------------------------------------------------------