When forms you create in DataScope are not visible, it is often due to configurations or account settings. The most common reasons include user group permissions, session issues, or duplicate form names. Below are detailed steps to address and resolve such issues:
Possible causes and solutions
1. User permissions DataScope uses a group-based permission system to control form access. If you cannot see a newly created form, it may be because: For mobile app users, ensure that your account has the required permissions to respond to forms. This permission must be enabled by an account administrator.
The form was not assigned to your user group.
You don’t have the required permissions.
✅ Solution: Ask an administrator to:
Open the form permissions management page from Settings > Users
Assign the form to your user group.
2. Session issues Sometimes, a technical glitch in your session may prevent forms from appearing. For mobile app users, fully closing and reopening the app can resolve temporary glitches that may prevent forms from appearing.
✅ Solution:
Log out of your account.
Sign back in to refresh the session.
3. Duplicate form names
If a form has the same name as an existing one, conflicts may prevent it from being displayed.
✅ Solution:
Make sure the new form has a unique name.
If duplication occurs, rename the form.
📌 Note: If the issue persists after trying these steps, please contact our support team.
Troubleshooting Task Visibility
If you are unable to see assigned tasks when opening a task notification in the mobile app, try the following steps:
Close and Reopen the App: Fully close the mobile app and relaunch it. This action can resolve temporary glitches that may prevent tasks from appearing.
Check the Assigned Tasks Section: After reopening the app, navigate to the Assigned Tasks section to verify if the tasks are now visible.
General Tips for Mobile App Troubleshooting
Always ensure that you are using the latest version of the DataScope mobile app. Updates often include bug fixes and performance improvements.
If issues persist, consider reinstalling the app and repeating the troubleshooting steps outlined above.
Contact your account administrator if you suspect that permissions or assignments are not correctly configured.
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