There are several reasons why a credit card payment may not be approved on DataScope.
We use Stripe as our payment platform, which applies strict security checks to protect users and prevent unauthorized transactions. This process is automatic and, in most cases, does not affect valid cards.
What can I do if my payment was declined?
If your card is valid but the payment was not approved, we recommend that you:
Try the transaction again after a few minutes
Use a different credit card
Contact your bank and let them know you want to make an online purchase
Some banks apply additional security measures for online transactions, especially if it’s your first time making one. You can call the number on the back of your card for assistance.
Accepted payment methods
Through Stripe, DataScope accepts:
Visa, MasterCard, and American Express credit cards
Debit cards issued by Bancomer, Banamex, Banorte, Santander, and HSBC
Important
💡 Your card must be enabled for international transactions, even if you are purchasing from your own country.
If you continue to experience issues or have any questions, feel free to contact our Support team via the in-app chat, and we’ll be happy to help.
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