When choosing a technology solution, one of the key factors is having reliable support that accompanies you at every stage.
At DataScope, all our customers have access to technical support from the start of their subscription, regardless of the plan contracted. Our specialized team is ready to help you with both technical questions and platform usage, in Spanish, English, and Portuguese.
Contact channels
💬 Support chat: available directly within the Web Platform and the DataScope app. It's the fastest way to reach us.
📧 Support email: help@datascope.io
📱WhatsApp support: +56 9 6101 7472 (messages only, no calls)
📞 Contact numbers:
United States: +1 833 6585155
Perú: +51 01 7074334
Mexico: +52 55 4166 3093
Argentina: +54 011 5236 2397
Brazil: +55 11 3197 0835
Chile: +56 2 2582 2357
Colombia: +57 601 5087339
🕘 Support hours: Monday to Friday, 9:00 AM to 5:00 PM, Chile time (GMT-3). These hours apply to all channels (chat, email, WhatsApp, and phone) and all countries — regardless of which number you call, support follows Chile time.
Training and Resources
In addition to technical support, we offer different types of training:
📚 Free online course
We provide a 100% free and self-paced course at learn.datascope.io, so you can learn at your own pace and train your team in a practical and flexible way.
👨🏫 Training with specialists*
Our team of experts is available to train subscribers on how to use DataScope, giving you the tools you need to:
Make the most of the platform’s features.
Manage your account efficiently and securely.
Optimize your organization’s processes and time.
🔹 * Depending on your plan, you’ll have access to different training formats and additional support resources, tailored to meet the needs of each organization.