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How can I direct users to different questions based on their answer?

Steps to make different answers to the same question lead to different follow-up questions in DataScope.

Written by Jessica Franco

Each question skip evaluates a single condition: one source question, one comparison value, and one destination. It is not possible to combine two criteria within the same skip (for example, "skip if the answer is A or B" in a single rule).

What is possible is having one source question lead to different destinations, by setting up an independent skip on each destination question. This article explains how to do that.

Not familiar with the concept of question skips yet? Start with: How do I use conditional questions?

Example

Imagine the following situation while building your form: when answering, you want the user who selects option A to go to question 2, the user who selects option B to go to question 3, and the user who selects option C to go to question 4.

In other words, the form will follow this structure:

When choosing, in Question 1 (let's call it "Selection 1"):

  • Option A → question 2

  • Option B → question 3

  • Option C → question 4

With conditional questions, you can create a skip for each of questions 2, 3, and 4, so the user is directed to the question that corresponds to their previous answer.

In this case, you should configure the question skip as follows:

  • In Question 2: set it to be skipped if the answer to question 1 is different from A

  • In Question 3: set it to be skipped if the answer to question 1 is different from B

  • In Question 4: set it to be skipped if the answer to question 1 is different from C

This way, each question is only shown when it applies, based on the option chosen in Question 1. The same logic can be repeated for as many options and destinations as the source question has.

Note: This feature is included in the payment plans.

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