At DataScope, we offer different subscription plans so that our customers can digitize their processes and eliminate paperwork.
Monthly and annual billing
Monthly plan: charges are made every 30 days after the last payment.
Annual plan: charges are made every 365 days after the last payment.
Invoices are automatically issued according to the chosen billing cycle and sent to the email address registered to the account.
Check invoices and payments
If you have a paid DataScope plan, you can review your payment details directly from your account:
Go to Settings > Billing.
There you can see the date, amount, and status of your last payment.
You can also download invoices from the emails sent to your registered account.
Note: if you do not see any payment information under Settings > Billing, please contact our Finance team at payments@mydatascope.com.
Reactivating a suspended account
If your account is suspended or inactive, you must settle any outstanding payments. To do this:
Check the billing emails sent to your registered account.
Make sure all amounts have been paid.
If necessary, provide payment receipts or transaction confirmations.
Resolving billing discrepancies
If you notice any differences in your charges:
Verify the information: compare the billing details with your payment history.
Contact the Finance Team: share invoice numbers, proof of payment, or screenshots by emailing payments@mydatascope.com.
Confirm official channels: always ensure you are communicating directly with DataScope’s finance team to avoid fraud or misinformation.
Contact billing support
If you need additional help with your payments or invoices, please contact our Customer Support team through the chat on the platform or write directly to payments@mydatascope.com. Make sure to include invoice details and proof of payment to ensure a faster resolution.
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