If a data list doesn't show the same items that appear on the web platform, you can update it directly from the mobile app to sync the most recent changes.
📌 When should I update a list?
We recommend updating the list when:
Items were added, modified, or deleted from the web platform.
The list's data doesn't match what you expect to see in the app.
The items appear out of order or incomplete.
Your administrator instructs you to sync the information.
📌 Update a specific list
The way you update a list depends on the display type configured in the app.
"Answer by answer" view
Swipe down on the screen over the question that contains the list to force a sync of the most recent items.
"Scroll" view
On questions with data lists, you'll find the Update button (circular arrows icon) next to the search field.
Tapping it will make the app reload the list's items.
📌 Update all lists
If you need to sync all the lists stored on the device:
Go to Settings.
Select Update lists.
Wait for the sync process to finish.
This option downloads the information for all lists available to the user again.
📌 If the list still doesn't update
If the information still isn't showing correctly after updating:
Log out of the app.
Remove the app from recent apps.
Open the app again and log back in.
Update the list again.
This usually resolves sync or display issues with data stored locally on the device.
📌 Important considerations
The update only applies to questions that use Data Lists.
You need an internet connection to sync the changes.
If items were recently created on the web platform, they may take a moment to become available for syncing.