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How do I sync the changes made to a form on my device?

Learn what to do if you made a change to a form from the Web Platform and it still isn't showing up on your mobile device.

Written by Jessica Franco

If you modified a form from the Web Platform (added a question, changed a list, adjusted a setting) and the change still isn't showing up on your device, you can try these alternatives.

🔄 If the change is in a data list

If what you modified was specifically a data list used in the form, you can update it directly from the corresponding question, without leaving the form.

🔐 Log out and log back in

If the change isn't specifically about a list (for example, you added a new question or modified the form's settings), the most reliable way to force an update is:

  1. Log out of the app.

  2. Log back in with your user.

This forces the app to download the most recent version of the form again.

📲 Check that you have the latest version of the app

If you still don't see the change after logging out and back in, check that you have the latest version of the DataScope app installed from the Play Store (Android) or App Store (iOS).

📌 Important

Also check that your session hasn't expired. If it has, you'll need to log out and log back in for the changes to be reflected.

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