If you need help while using the DataScope app, you can access the Help Center directly from the app's menu.
From there, you'll find different options to check information, contact the Support team, and run diagnostics.
🔎 How do I access the Help Center?
Open the DataScope app.
Open the main menu.
Select Help Center.
Inside the Help Center you'll find the following options:
💬 Technical support chat
Use this option to contact DataScope's Support team directly and resolve questions, inquiries, or issues related to the app.
If you need help with a specific problem, you can explain what's happening directly in the chat.
📚 Help Center
From this option you can access DataScope's help articles and look up information about the platform's different features.
You can check guides, frequently asked questions, and procedures to resolve your questions.
📤 Send backup
In some cases, the Support team may ask you to send an app backup so they can analyze an issue.
If Support asks you to send it:
Go to Help Center.
Select Send backup.
Wait for the confirmation message.
Once sent, the information will be available for the Support team to review.
Important: send a backup when the Support team asks you to, or when we let you know it's needed to analyze your case.
📶 Network diagnostics
The Network diagnostics option lets you check whether your device's connection can properly access DataScope's services.
You can use it when you have connection related issues, or when the Support team asks you to check access to DataScope's services.
💡 Which option should I use?
If you need to... | Use... |
Talk to Support | Technical support chat |
Look up information about DataScope | Help Center |
Send information requested by Support | Send backup |
Check connection issues | Network diagnostics |
📌 Tip
If you have a question about how to use DataScope, we recommend first searching the Help Center. If you don't find the information you need, or you have a problem with the app, you can contact the Technical support team through the chat.