If you're having trouble taking or adding photos while completing a form, it could be due to device permissions, available storage, DataScope's settings, or the form's configuration.
Check the following options.
📷 1. Check the app's permissions
DataScope needs access to the camera to take photos from the app.
Android
Open Settings on your device.
Select Apps.
Find and select DataScope.
Go to Permissions.
Check that the Camera permission is enabled.
Go back to DataScope and try taking a photo again.
Note: the name and location of these options can vary depending on the manufacturer and Android version.
iPhone or iPad
Open Settings.
Find and select DataScope.
Check that the Camera permission is enabled.
If you need to select photos from the gallery, also check access to Photos.
📱 2. Use DataScope's built-in camera
DataScope has a built-in camera you can use to take photos directly from the app.
This option can be used on Photo type questions, as well as other features that use the camera, such as the QR code scanner.
To use it, check the app's settings and turn on the built-in camera if it's available.
💡 Tip: the built-in camera also properly handles the orientation of photos taken from the app.
💾 3. Check the available storage on your device
If the device has little storage space, it can cause problems when taking or saving photos.
You can:
Free up storage space.
Close apps running in the background.
Restart the device if it's having performance issues.
If the device is running slowly, it's also worth checking that it meets the recommended requirements to use DataScope.
⚙️ 4. Check the question's settings
The form may be set up to only allow photos taken with the camera, without allowing images to be selected from the gallery.
If the option to select a photo from the gallery doesn't appear, check with the account's Administrator to verify that question's settings.
Important: the gallery not being available may be an intentional form setting and not necessarily an app problem.
❓ Is the problem still happening?
If you've already checked the permissions, have available storage, and the form's settings are correct, you can contact DataScope's Support team from the app.
When reporting the issue, include:
Your device's model.
The Android or iOS version.
The form's name.
The type of question where you can't take the photo.
A screenshot or video of the issue, if possible.