When you complete an Issue, you can record the before and after with photos, along with a final comment. This way, whoever reviews the Issue later sees proof that the work was done, without having to ask.
📌 The Issues module is available on the Professional and Enterprise plans. Accounts on the Free or Starter plan can activate a 30-day trial.
📌 How to close an Issue with evidence
Select Complete issue. Three steps appear:
Before and after: choose the Before photo from the ones the Issue already has. For the After photo, you can choose one, take it with the camera, or upload it from your computer or phone.
Verification: both photos are overlaid with a slider so you can compare them.
Final comment: describe the state the Issue was left in.
📌 Require closing evidence by Issue type
In the Issue type settings, under Mandatory requirements, there are two options:
Closing image: requires uploading at least one image when closing the Issue.
Closing comment: requires writing a comment when closing the Issue.
If they’re enabled, you can’t close an Issue of that type without completing them. See Configure Issue types.
📌 Where the record is kept
In the Issue chat, as a block with both photos and who closed it.
In the Issue PDF.
In the Excel export and Google Sheets, in the Closing Image and Closing Comment columns. See Export Issues.
📌 Close an Issue offline
In the app, you can close the Issue without signal. The photo uploads automatically when the connection is back, so you don’t have to wait around in the field.
📌 Frequently asked questions
Who can close an Issue? The Issue’s assignees, who are in charge of closing it.
Can I require a photo or a comment when closing an Issue? Yes. In the Issue type settings, enable Closing image and Closing comment.
Where does the “Before” photo come from? It’s chosen from the photos the Issue already has, such as the evidence attached when it was created or images sent in the chat.
Can I take the “After” photo on the spot? Yes. You can take it with the camera, choose it, or upload it from your computer or phone.
Can I close an Issue offline? Yes, from the app. The closing photo uploads automatically when the connection is back.
Where can I see the closing evidence later? In the Issue chat, in its PDF, and in the Closing Image and Closing Comment columns in Excel and Google Sheets.
To learn more about the module, see: Issues
You may also find this useful: How do I manage an issue?