✅ Your work is never lost. Forms answered without a connection are saved as pending on your device and sync automatically when the network is available again.
Starting with version 4.2.0 of the app, DataScope includes tools to detect connection problems and help you fix them quickly, without having to guess what's failing.
What does DataScope monitor?
DataScope continuously monitors your device’s connection to ensure that forms, photos, and files can sync properly.
The app checks:
Your internet connection (Wi-Fi or mobile data)
DataScope servers
Google services used for synchronization and storage
If any of these services experience issues, DataScope will display alerts and diagnostic tools to help you identify what’s happening.
📌 Something not syncing? Start here
Follow these steps in order. Most issues are resolved in the first or second step.
Step 1: Check the alert bar
If the app detects a network problem, an alert bar will appear at the top of the screen showing which service is failing and what to do about it. You can dismiss it by tapping the X once you've read it.
If the message disappears on its own and syncing resumes, you don't need to do anything else.
Step 2: Try the common fixes
Before running a diagnostic, try these solutions that fix 90% of cases:
Switch between Wi-Fi and mobile data.
Move closer to the router or check that you have a good signal.
If you're on a corporate network and the issue persists, try mobile data. Company firewalls often block access to DataScope's servers.
Wait a few minutes if the network is saturated or slow.
Step 3: Run the Network Diagnostic
If the previous steps don't work, open the Network Diagnostic tool to identify exactly which service is failing and send a report to support.
🔍 Network Diagnostic
This tool verifies whether your device can connect properly to all the services the app needs to work.
How to open it
From the mobile app:
Menu → Help Center → Network Diagnostic
What it does
Runs five live tests:
Test | What it checks |
Internet | General connection of your device |
DataScope servers | Access to our platform |
Google services (Firestore) | Forms database |
Google services (Realtime Database) | Real-time database |
File storage | Upload of photos, signatures, and attachments |
How to read the results
Each test shows one of these states, along with the response time in milliseconds:
OK: the service works correctly.
Slow: the service works, but responds slower than normal. Sync may take longer.
Error (Failed, Timed out, Could not test): the service is not responding. This almost always indicates a network problem.
Sending the report to support
If you see errors that don't go away by switching networks:
Tap the Copy button at the bottom of the screen. The full report is copied to your clipboard.
Paste it in an email or chat to the DataScope support team.
Include a brief description of what you were doing when the problem occurred.
You can also tap Try again to run the tests once more.
📤 Background uploads and photo recovery (Android)
Starting with version 4.2.1, on Android devices photos and attached files can continue uploading even if:
You close the app.
You lock your phone.
You temporarily lose connection.
What you'll see
While files are being uploaded, you'll see a persistent notification with messages like:
"Uploading N files"
"X/N completed"
"Waiting for connection"
If you lose signal, files are queued and automatically retried when the network is back.
📋 Reference: messages and what they mean
Full table of the messages you may see in the alert bar or in the diagnostic summary.
Message | What it means | What to do |
No internet connection | Your device has no internet access. | Turn on Wi-Fi or mobile data, or switch networks. |
Internet is slow | The connection works but responds slowly. | Wait a few minutes or switch to a more stable network. |
Cannot reach DataScope with your current connection | Your internet works, but the network is blocking access to DataScope's servers. Common on corporate networks with a firewall. | Try mobile data, switch Wi-Fi networks, or contact your IT team. |
Your network is unstable | The connection works intermittently. | Check your signal, move closer to the router, or switch networks. |
Your forms will stay pending until you connect to a stable network | The current network doesn't allow syncing. Forms are stored locally. | Switch networks or wait to recover a stable connection. |
Your network is unstable, sync will take longer | Sync works but slower than normal. | Wait for it to finish, or switch networks if you need to sync faster. |
+N more | More than one service is affected. | Tap the message to see the full details. |
Connection restored. Syncing... | The connection is back and the app started syncing on its own. | You don't need to do anything. Wait for it to finish. |
💡 Best practices
Pending forms never mean lost data. They stay saved on your device until syncing is confirmed.
The most common cause of sync issues is corporate networks with restrictions. If you work on one, try mobile data first to rule it out.
The diagnostic reflects the state of the network at that moment. If you run it again later, the results may change.
Keep the app updated to the latest version to access these features.