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How many users can I have in my DataScope account?

Number of users or the plan that best suits your company

Written by Jessica Franco

In DataScope, you can create as many users as you need for your operation.

Each user corresponds to a person who has access to the web platform and/or mobile app using their own login credentials.

📌 Users according to the plan type

Free Plan

The Free Plan allows you to create up to 10 users.

It also includes:

  • Up to 100 actions/credits per month.

  • Up to 3 forms.

  • 30 days of data availability.

Starter, Professional, and Enterprise Plans

All current paid plans include unlimited users.

This means you can add as many users as your organization needs, without additional costs for each user created.

The capacity of your plan is determined mainly by the number of actions/credits included in your subscription and the features available at each service level.

What is an action/credit?

An action/credit corresponds to any of the following events within DataScope:

  • Submitting a form response.

  • Creating or managing a ticket/issue.

  • Signing a document.

  • Recording a training session.

Each time one of these events occurs, one action/credit is deducted from the total available in your plan.


📌 How to add new users?

You can create new users from:

Settings and help → Users

From there, you can:

  • Create new users.

  • Assign permissions and roles.

  • Activate or deactivate access.

  • Manage your organization's work teams.


📌 Does your account belong to an older plan?

Some customers still have plans subscribed to before the transition to the action/credit-based model. In these cases, the subscription terms may continue to depend on the number of users included in the plan.

If you have questions about your current plan, need to increase or reduce the number of users, or would like to migrate to the new action/credit-based plans, contact our team through the support chat or email us at payments@mydatascope.com.

Our team can review your subscription and guide you through the options available for your account.

Learn more here

Need help?

If you have questions about the number of users or which plan is best for your company, contact us through the support chat. We'll be happy to help.

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