DataScope automatically syncs the answers submitted from the app once the device regains an internet connection.
This lets you work offline and later send the answers to the server once a connection becomes available again.
📱 What happens when I answer a form offline?
If you complete and submit a form while you don't have an internet connection:
The answer is temporarily saved on the device.
The answer becomes available under My History.
When the device regains an internet connection, DataScope automatically starts syncing.
Once the sync is complete, the answer will be available on the Web Platform, under Home.
📌 Important: while an answer hasn't synced yet, the information stays stored only on the device and won't be available on the Web Platform yet.
🔄 How do I know if an answer has already synced?
You can check the sync status of your answers from the app.
You can also identify the status of your answers from Home on the Web Platform, through an icon next to the form's name in the table:
🔄 Syncing (two circular arrows): the answer is still syncing with the Web Platform.
✔️ Synced (a checkmark): the answer was submitted correctly and is available on the Web Platform.
🌐 What do I need for an answer to sync?
The app needs to regain an internet connection to send the answers stored on the device to the server.
You don't need to keep a connection during the entire process of completing the form. You can work offline and sync the answers later.
⚠️ What happens if an answer doesn't sync?
If an answer remains pending sync, check that:
The device has an internet connection.
The DataScope app is updated.
The answer appears under My History.
There aren't other pending answers blocking or delaying the sync.
If the answer keeps showing as pending, you can try running a manual sync.
If it already synced but you can't find it on the Web Platform, see also: I can't find an answer in Home. What can I do?
📌 Remember
Answer syncing is automatic once the device regains an internet connection.
If you work offline, the answers will stay stored on the device until they can sync.