🔄 How to reactivate a user?
You can reactivate a user from the web platform by following these steps:
Go to Settings and help > Users.
Select the Deactivated tab.
Find the user you want to reactivate.
Click Configure and select Activate.
Once enabled, the user will be able to access DataScope again, according to the permissions configured for their account.
📌 Important: To reactivate users, you need the necessary permissions to manage users.
Why couldn’t a user be activated?
If a user can’t be activated, you’ll see the reason. The most common ones are:
The email or identifier is already in use by another user.
The user is already active.
The user’s sign-in record is missing.
💡 If activating users would exceed your plan’s user limit, you’ll see an alert. Review your plan or deactivate users you no longer use.
Can't find the user?
If the user does not appear in the Deactivated tab, make sure you are accessing the correct account and that you have the necessary permissions to manage users.
If you need help, contact the DataScope Support team.