At DataScope, you can adapt your subscription as your organization grows. Whether you need more actions/credits, access to new features, or want to upgrade your plan, there are different ways to manage your subscription.
What types of plan changes can you make?
Depending on your needs, you can request:
✅ Increase the number of actions/credits included in your plan.
✅ Upgrade from a Starter to Professional or Enterprise plan.
✅ Add additional modules or features available for your plan.
✅ Modify your monthly or annual subscription, as applicable.
✅ Make adjustments related to the number of users included in your subscription.
How can I request a plan change?
Option 1: Contact the DataScope team
The easiest way is to contact us through the support chat and provide the following information:
Your current plan.
The change you would like to make.
The estimated number of actions/credits or users you need, if applicable.
You can also contact our Finance team directly at:
📌 If your account has an Account Executive assigned, you can also contact them directly for advice and to manage your plan change.
Option 2: Manage your subscription from the platform
In some cases, you can review your subscription information directly from the platform:
Go to Settings and help > Payments.
Review your current plan details.
Check the billing and subscription information available.
If you need to make any changes, contact our team for assistance.
⚠️ If you do not see any billing or subscription information under Settings > Payments, contact us through the support chat or email payments@mydatascope.com so our team can assist you.
What happens when I change my plan?
When you upgrade or modify your subscription:
New features will become available once the change has been applied.
Billing will be adjusted according to the type of change made.
Your forms, responses, users, and configurations will remain unchanged.
Your existing data and settings will be preserved.
You can continue working normally on the platform.
Frequently Asked Questions
Can I increase only the number of actions/credits without changing my plan?
Yes. You can increase the number of actions/credits included in your subscription without changing your plan category (Starter, Professional, or Enterprise).Can I change my plan at any time?
Yes. You can request a subscription upgrade whenever your operational needs change.Will I lose any information when changing plans?
No. Changing your plan does not delete your existing forms, responses, or configurations.How can I know which plan is best suited for my operation?
You can review the features included in each plan on the DataScope pricing page or contact our team for guidance.
How much does a DataScope subscription cost? What plans are available?
You can also visit our pricing page:
Need help?
If you have questions about your subscription or would like to request a plan change, you can contact us through any of the following channels:
💬 Support chat within DataScope.
👤 Your Account Executive, if you have one assigned.
Our team will be happy to help you find the best option for your organization.